What is a 5-Star Hotel?
Five-star hotels are properties that offer their guests the highest levels of luxury through personalized services, a vast range of amenities, and sophisticated accommodations. Though there is no standard rating system for hotels, properties earn five-star distinction by providing guests experiences that meet or exceed even the highest of expectations for comfort, décor, and luxury.
5 Star Hotel Criteria
Though a luxury hotel may share many five-star hotel characteristics, a true five-star hotel should satisfy all these criteria:
Five-star hotel employees should be polite, attentive, discreet, and can anticipate guests’ needs. All in all, consistently flawless excellence is the expectation.
Standalone concierge staff available at least 16 hours a day
A high staff-to-room ratio—ideally above 2.5
24-hour reception, room service, valet parking, butler, doorman
Daily housekeeping is also available upon request at any time
Laundry, ironing, dry cleaning, and shoe polishing
Guest elevators separate from staff elevators.
Luggage storage in which bags are out of guest view
Fine dining restaurant(s) and a standalone lounge and/or bar
Transfers and executive or house car
5-Star In-Room Amenities
Full-length mirror with lighting
Flat-screen TV with international programming
Selection of daily newspapers
Specialty night lighting
At least four types of spa treatments
Outlets for personal electronics, especially for USB plugs
Guest rooms must be plush and inviting—especially the bed. (Ideally, there is a memory foam bed with high thread count sheets)
Bathrobes, slippers, luxury toiletries, and large fluffy towels
Night lighting in walking areas and bathrooms
Poolside daybeds, umbrellas, lotions, ice water, attendants, and food and beverage service
As more hotels aspire to five-star quality, we expect to see the very best hotels advance the standards of luxury. Here is what will become standard to all five-star hotels soon:
Communication with hotel staff via text or app
Remote access to room lighting, climate, and "do not disturb"
Upgraded coffee machines
Smart TV features with access to streaming services
Bluetooth-enabled door locks
Who awards hotels 5 stars?
There is no universal standard for hotel ratings.
Terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, not hotel standards. In North America, AAA hotel ratings are from 1 to 5 diamonds. The Forbes (Mobil) Travel Guide only ranks 4- and 5-star hotels.
The fastest way to ruin it
One of the ways this can happen is by facing an odor issue that can't be resolved. It will destroy years of building your luxury reputation and leads to a negative experience at the location, brand, and overall profits. If your location, sister properties, or friend's building are facing dog park odors, trash room stench, dealing with unwanted malodors, smoke smells, urine smells, and pet smells. Please contact us at Smell-Eliminators (800) 325-4095 or click the link below for our website. We are here to protect your brand & enhance your customer's experience.