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What is a 5-Star Hotel?

by Smell-Eliminators

Five-star hotels are properties that offer their guests the highest levels of luxury through personalized services, a vast range of amenities, and sophisticated accommodations. Though there is no standard rating system for hotels, properties earn five-star distinction by providing guests experiences that meet or exceed even the highest of expectations for comfort, décor, and luxury.


5 Star Hotel Criteria

Though a luxury hotel may share many five-star hotel characteristics, a true five-star hotel should satisfy all these criteria:

5-Star Service

Five-star hotel employees should be polite, attentive, discreet, and can anticipate guests’ needs. All in all, consistently flawless excellence is the expectation.

  • Standalone concierge staff available at least 16 hours a day

  • A high staff-to-room ratio—ideally above 2.5

  • Multilingual staff

  • 24-hour reception, room service, valet parking, butler, doorman

  • Nightly turndown

  • Daily housekeeping is also available upon request at any time

  • Laundry, ironing, dry cleaning, and shoe polishing

  • Guest elevators separate from staff elevators.

  • Luggage storage in which bags are out of guest view

  • Fine dining restaurant(s) and a standalone lounge and/or bar

  • Transfers and executive or house car

  • Childcare

5-Star In-Room Amenities

  • Electric safe

  • Laundry bags

  • Full-length mirror with lighting

  • Flat-screen TV with international programming

  • Stocked mini-bar

  • Selection of daily newspapers

  • Wifi

  • Specialty night lighting

  • At least four types of spa treatments

  • Outlets for personal electronics, especially for USB plugs

5-Star Comfort

  • Guest rooms must be plush and inviting—especially the bed. (Ideally, there is a memory foam bed with high thread count sheets)

  • Pillow menu

  • Blackout shades

  • Bathrobes, slippers, luxury toiletries, and large fluffy towels

  • Night lighting in walking areas and bathrooms

  • Poolside daybeds, umbrellas, lotions, ice water, attendants, and food and beverage service


As more hotels aspire to five-star quality, we expect to see the very best hotels advance the standards of luxury. Here is what will become standard to all five-star hotels soon:

  • Communication with hotel staff via text or app

  • Remote access to room lighting, climate, and "do not disturb"

  • Upgraded coffee machines

  • Smart TV features with access to streaming services

  • Bluetooth-enabled door locks

Who awards hotels 5 stars?

There is no universal standard for hotel ratings.

Terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, not hotel standards. In North America, AAA hotel ratings are from 1 to 5 diamonds. The Forbes (Mobil) Travel Guide only ranks 4- and 5-star hotels.


The fastest way to ruin it

One of the ways this can happen is by facing an odor issue that can't be resolved. It will destroy years of building your luxury reputation and leads to a negative experience at the location, brand, and overall profits. If your location, sister properties, or friend's building are facing dog park odors, trash room stench, dealing with unwanted malodors, smoke smells, urine smells, and pet smells. Please contact us at Smell-Eliminators (800) 325-4095 or click the link below for our website. We are here to protect your brand & enhance your customer's experience.



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